Delivery and Returns

DELIVERY:
Orders ship the same day when received by 2:00pm and generally arrive within 3-5 days if not sooner. All orders are confirmed with a tracking number.

RETURNS:
Your complete satisfaction is our primary goal, we will accept returns, however please consider the contribution associated with each sale. Returning products without cause impacts the causes we support. 

LIMITED LIFETIME WARRANTY:
We hope you never have a problem with your product. However, if you do have a quality issue, please provide an image and details of the defect to support@grappleworks.com and we’ll send you a free replacement. If the tool has been manipulated, abused or been used for purposes other than intended, the product may not be eligible for replacement. If however the damage can be associated to a stupid or foolish decision and you have images or video footage which makes us laugh, smile or cry we will help. 

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